Server Status Archive

Server went down in the from around 3am until 9am

Fri 26th Oct 2018

UK Fast have restarted Apache, and the server issues are now resolved.

After some investigation, there doesn't look to be an avoidable cause to this, as the issue was the Apache software powering the server freezing, causing none of the sites to load.

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UKFast-wide Server Outage

Wed 16th May 2018

At 16:50, UKFast reported outages across a number of their servers, including our own at Bespoke.

There may be periods of intermittent downtime whilst this is resolved.

Once we are made aware of any progress, we will provide further updates.

Update (17:13) - All services appear to have been restored.  

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MySQL Issue

Wed 2nd May 2018

The InnoDB database engine dropped overnight, affecting some tables on databases we host (those running on InnoDB, as opposed to MyISAM).

We restarted the database server as soon as possible, and all issues have been resolved.

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Web Server Down

Fri 13th Mar 2015

A database error brought one of our servers down for a couple of minutes this afternoon. All is now back and running as normal

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Web Server Down

Mon 20th Oct 2014

One of our web servers was down for a short time this morning. All is now back up and running

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Server Outage

Mon 12th May 2014

We experienced a small server outage around 4pm. The server was offline for a few minute but is now back online and running as normal.

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General Server Issues

Thu 30th Jan 2014

General, intermittent server issues.

These have been logged with our server company and are currently being looked at. 

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Server Down

Tue 15th Oct 2013

Our Main Web Server is currently experiencing high load and some sites may appear offline. Our support team are working with our server providers to sort this ASAP

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Server Tests

Tue 8th Oct 2013

We have resolved an issue this morning on one of our main servers relating to abnormal traffic from IP addresses in Sri Lanka.

The traffic was identified and blocked within 9 minutes of our monitoring software notifying us of the issue.

You may have noticed your website appearing as being offline during this 9 minute period.

The issue is now resolved and closed. 

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Server Down

Tue 10th Sep 2013

One of our web servers is currently experiencing down time. The server company has been notified and is working to fix this.

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Server Back Up

Tue 10th Sep 2013

Server has been restarted and services appear back to normal. 

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Server Down

Tue 10th Sep 2013

Server down. UK Fast investigating this now. 

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Server Load Issue

Thu 21st Feb 2013

22:28 We have been alerted by our automated monitoring system that one of our main web servers is currently experiencing unusually high load, and as a result, appears as if it is offline. An engineer is in attendance and we expect that the issue will be resolved shortly. 

22:33 Server is back online. The server company will now monitor the server to ensure load has returned to normal.

07:37 Server has continued to function normally overnight, so issue has now been closed. 

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Server Outage

Wed 14th Nov 2012

UPDATE 1346

We are aware of an outage on one of our main servers which is affecting websites and email for some customers.

The server company is aware of the issue and engineers are in attendance.

We have been advised that this is a major issue which may take several hours to fully resolve.

We will post updates here as they become available. 

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Server Outage

Wed 14th Nov 2012

UPDATE 1347

Our server company are in the process of restoring our servers. Our team and server company are on standby and will update this page as more information is available.

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Server Outage

Wed 14th Nov 2012

UPDATE 1348

Our databases and server are up and running now. The files are in the process of being restored. We should have most websites up and running in the next hour. Our server company are working on restoring the email service and this may take longer while they work through the mail accounts.

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Server Outage

Wed 14th Nov 2012

UPDATE 1349

Most of our sites are up and running now. We are restoring sessions so you may notice login or shopping cart issues. These will be restored soon. Our server company are working hard restoring the mail services as well.

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Server Outage

Wed 14th Nov 2012

UPDATE 1350

All our websites are up and running now with a few which we are looking into at the moment. Mail service has resumed and you should be able to send and receive emails fine.

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UK Fast server migration

Fri 17th Feb 2012

* This is scheduled work at UK Fast on Friday 17th February, between 11pm and 6am *

Our main server is being moved to a new datacentre between 11pm and 6am on Friday 17th. Due to the fact the hardware is being physically moved our server will be subject to a period of downtime (it will be offline) during this period.

Your website, email and other services will be inaccessible over this period. After the server has been moved all services should continue to work as normal. No configuration or settings should change.

The reason the server is being moved is to guarantee a greater level of uptime and reliability going forward, which is an important factor for both website users and search engine rankings.

A newsletter was sent out on 15th February advising of this.

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Server issue

Wed 30th Nov 2011

Our main server is experiencing some issues with database connectivity. We are investigating the cause of this at the moment and attempt to resolve it as soon as possible.

We have also been advised that BT are experiencing some connectivity issues of their own which may have an effect on our own server, and client connections.

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High Server Load

Tue 20th Jul 2010

Our main servers are currently experiencing very high load.

We are currently taking remedial action to relieve load on the server.

We would expect to have this issue resolved shortly, and we will receive automatic alerts if there is any further slowdown. 

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Server Offline

Thu 18th Feb 2010

Our web server is momentarily offline - our engineers are restarting; full functionality should be restored ASAP.

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Rackspace - Power Issue

Mon 18th Jan 2010

Rackspace are reporting a rare power issue with one of their data centres.

We have spoken to Rackspace and understand that this is expected to be resolved very soon.

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Server Speed

Wed 30th Dec 2009

Update 1913: The issue has been identified as being due to very high load on the server. UK Fast engineers are working to remedy this at present.

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Sage Pay Authorisation Issue

Fri 11th Dec 2009

Sage Pay are currently experiencing an authorisation issue which may affect some e-commerce sites.

Authorisations are being processed however they may take slightly longer than normal to complete.

Sage Pay are currently running on a backup database whilst engineers investigate further.

You can read ongoing updates via the Sage Pay website.

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Enews server problem

Mon 5th Oct 2009

We are currently experiencing problems with our Enews server (enews.bespokeinternet.com). Rackspace are aware of this problem and are looking into it at the moment.

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Server Slowdown

Mon 29th Jun 2009

We're aware of a problem with our main web and email servers this morning which may cause some slowdown and/or interruption in service.

UK Fast engineers are working on this now, and we expect the issue to be resolved shortly.

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Scheduled Maintenance - Thu 02 Apr

Wed 1st Apr 2009

Our main server will be offline between midnight and 4.30am on the morning of Thu 02 Apr.

We are upgrading the CPU within the machine.

Downtime is likely to last between 30 and 45 minutes.

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Scheduled Downtime (Security Upgrades)

Mon 16th Mar 2009

Update 21:43 UK Fast have confirmed that they have completed the rollback to the original versions of all software and have apologised for the inaccuracy of their estimates with regards to downtime. We will follow up with UK Fast tomorrow. We apologise to all clients who have suffered longer than expected downtime today, and will follow with a report on the evening's events following discussions with UK Fast. 

Update 21:27 UK Fast, our server provider, have advised us that they are in the process of rolling back to software backups which were taken prior to commencing work this afternoon. We are again very disappointed, and will follow up with them once the rollback is complete. We will post further updates as they become available.

Update 20:53 UK Fast, our server provider, have reported to us that they have discovered some issues in the upgrade logs following the completion of today's upgrades. They are currently investigating and inform us that there may be intermittent downtime whilst they make further adjustments. Having made such extensive preperations and performed such a detailed risk assessment, we are naturally very disappointed that their work has not completed successfully within the timescales they had given us. We remain in contact with UK Fast and will follow up with them when the work is complete, and will notify all affected clients of their response. We apologise for the scheduled work having overrun and will post further updates as they become available.

We are completing a major security upgrade on our main server at 11am this morning.

It is likely that your website and admin section will be offline for some time during the upgrade.

The upgrade is expected to take around 2 hours, and downtime may be intermittent until it is complete.

Email may also be affected for very short periods whilst the server reboots.

We will notify you when the upgrade is complete, and apologise for the expected disruption.

The security levels on our main server will be increased when the upgrade is complete.

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Scheduled Security Upgrade

Tue 17th Feb 2009

We have a scheduled security upgrade planned for Tue 18 Feb.

This will affect a handful of older websites.

Secure Shopping Carts may not be available whilst the upgrade takes place.

We will monitor affected sites to see that the upgrade completes successfully.

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MySQL Database Issue

Tue 27th Jan 2009

We are aware of an issue with MySQL on our main server.

This may cause error messages to appear on some websites.

We believe this relates to a MySQL upgrade that was completed this morning.

UK Fast engineers are investiagting and will repair the issue shortly.

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Mail Server Slowdown

Tue 20th Jan 2009

A user's computer has become infected with a virus which has sent 50,000 messages to our main server.

Our automated system notified us of the issue this afternoon.

The user's IP address was blocked so that no further messages could arrive.

The mail server will be abnormally busy until the extended mail queue is cleared, after which all queued messages will pass through as normal.

We apologise for the disruption in service whilst this process completes. 

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Software Problem

Thu 14th Aug 2008

Engineers at UK Fast have identified a piece of software that has become corrupt on the server which is causing problems with web and mail services.

The server was shut down, repaired/restarted and all services are back to normal.

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Offices Closed

Wed 23rd Jul 2008

Our offices are closed 23-25 July.

This is for installation of new systems whilst our development team are away on a 3-day training course.

Please use this site to report any problems during working hours during this period.

Our telephone lines reopen at 9.30am on Monday.

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Unscheduled Downtime

Wed 28th May 2008

Our automated monitoring systems reported a server issue at 22:02.

UK Fast engineers were notified of the problem at 22:05.

We received an update at 22:35 to confirm an engineer was in attendance and tests were being carried out on our main server.

At 23:08 our automated monitoring systems reported our server being back online.

At 23:12 UK Fast engineers notified us that a hardware check and reboot had been performed and server logs showed no evidence of ongoing problems.

The incident was therefore closed at 23:12.

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DNS Problem

Sat 17th Nov 2007

Pipex, who host DNS information on many of our clients' domain names, suffered major server failures on the evening of Friday 16 November, which were not resolved until the afternoon of Saturday 17 November.

This meant that although Bespoke Internet's servers were functioning correctly, many domain names did not resolve to them.

All affected websites and email should be functioning correctly again as of midday Sunday, and we will be following up on this issue with Pipex to find out what caused the problem and to assess the likelihood of a recurrence.

For reference, Pipex posted the following status updates about this issue:

Saturday, November 17 2007 @ 09:16 AM
Contributed by: SupportSvr
We are currently aware of a problem regarding the webfusion nameservers which in turn is affecting the visibility of websites and services such as email. At present, we have engineers looking into this as a matter of urgency.
Please be assured we are working to rectify this issue as a priority and hope to resume normal service as soon as possible.
Thank you for your patience in the mean time.
We apologise for any inconvenience caused.
Update 17/11/07 12:15 We are still working to a swift resolution of this issue, please bear with us.
Update 17/11/07 17:30 Our administrators are still working to rectify the issue. Customers may also find intermittent connectivity issues when trying to gain access to the myserverworld.net, myserverworld.com control panels and the webfusion support site.
Update 17/11/07 18:30 Our adminsitrators are still working on this to resolve the issue.
Update 18/11/07 10:50 Customers may experience intermittent connectivity issues when accessing their websites.
Update 18/11/07 12:20 Customers websites should now be back on-line and email access should be back to normal. If any further problems persist please contact technical support.

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CMS Unavailable

Thu 15th Nov 2007

Please note our shared CMS system was unavailable between 3.45pm and 4:06pm on Thursday 15th November. Settings on our server cause the system to display a Forbidden 403 Error, this has now been resolved.

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Telephone Fault

Tue 9th Oct 2007

We have a fault with our BT line which means we cannot accept incoming calls.

BT assure us that this will be repaired by early afternoon on Monday 9 October.

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Spam Filtering

Mon 8th Oct 2007

Between 1730 on Friday 6 October and 1500 on Saturday 7 October our email systems were not filtering spam, which means that your inbox will have received unfiltered mail during this period.

We are having these systems upgraded this morning (Monday 9 October) in order to prevent further interuptions in the filtering process.

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Spam Filtering

Mon 20th Aug 2007

One of our automatic spam filtering updates didn't take over the weekend resulting in some customers receiving unfiltered spam directly into their inbox.

On one hand this was frustrating as we had extra emails to delete but on the other hand it illustrated the volume of emails our systems delete for you every day!

Normal service is now resumed and we apologise for the brief disruption in this facility.

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Protx Problem

Wed 1st Aug 2007

From approx 6am until 2.30pm on Wednesday 1st August there was an issue on the Protx system which resulted in a loss of service.

This was an issue for all Protx customers following an upgrade to the Protx gateway system.

This was a non Bespoke issue, but we monitored the situation closely.

To check the current status of this problem visit: http://www.protx.com/monitorvsp.asp

Protx telephone support can be contacted on 0845 111 4455 (option 4)

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